Please check your items immediately upon receipt. While we do not accept returns, if your item arrives damaged, flawed, or otherwise unsatisfactory to you in any way, please notify us within three days of delivery. We want you to love your purchase and we'll do all we can to make it right.

If you have requested a proof of one of our existing designs and elect not to proceed with your order, we will gladly issue a refund for the item and shipping, less a $25 fee for design time.

CUSTOM DESIGN WORK:
If we're making a custom design for you "from scratch," these orders are non-refundable once we've began work on your piece.

If you'd like one, we'll gladly send you a proof - just ask!

If requested, we will send you a proof of your design, usually within 24 hours. You'll receive it as an attachment in an Etsy Conversation. To approve a proof (or let us know of a change), simply reply. If there are changes, we'll get you a second proof lickety-split. Once we receive your approval, we'll put your order into production and send it on its way!

If we haven't heard from you in 48 hours, we will proceed with the design and begin production on your order. A prompt response from you assures we'll be able to get your order made right away!

Absolutely! The vast majority of our items are made to order; just for you. If you love one of our offerings, but wish it was just a wee bit smaller, had a date, incorporated a meaningful phrase, or other change, please let us know. We love the little tweaks that our customers have made... It makes our toppers, mobiles, and ornaments that much more special.

Many requests can be accommodated at the prices listed in our shop. If you have a splendid idea on how an item can be made JUST PERFECT, please drop us a convo. We'll respond right away! Even if you are looking for something we don't offer, let us know what you'd like. We're here to bring your idea to life!

We print shipping labels directly from Etsy; your item will ship to the exact address you've provided at checkout. We are not responsible for packages that are unable to be delivered or are delayed due to errors in shipping addresses. We want your order to arrive on time as much as you do, so please make sure your address is in tip-top shape. :)

Please send us a message before you order if you need your item before the estimated arrival date on the listing. While it is VERY LIKELY we can get it to you sooner (YAY!), we'd love it if you double checked with us first.

On principle, we think rush fees are super uncool, so we won't charge to rush production on an item if we can get it out sooner... But we might not be able to meet your deadline because of the time it takes to produce your order (or if we have a full production line at the time of your request).

Please understand; we can assure you an order will leave our shop on time, but there are occasions where items might be delayed in transit. Unfortunately, those delays are out of our control.

While we are WAY more persnickety than most, your item may have tiny imperfections... Even our machine was made by hand (designed and built by Nathan, specifically!). We also work mostly in wood, which has natural variations in grain or appearance.

We're still waiting for our Hogwarts letter.... Until we achieve our OWLS or find a way to harness the power of The Force to ensure absolute perfection, your item might have a teeny glue spot, paint smudge, variant in the wood, or other teeny imperfection.

Those imperfections won't effect the overall appearance of your item; pinkie promise! That said, please reach out if you're unhappy when your package arrives and we'll do all we can to make it right.